At Anndata Basantraj Mill (ABM), we are committed to delivering our 100% pure, cold-pressed mustard oil to your doorstep safely, promptly, and in perfect condition. This Shipping Policy explains our delivery process, timelines, and charges.

1. Delivery Locations

We currently deliver across India, including urban, semi-urban, and rural areas through trusted courier and transport partners.

2. Order Processing Time

  • All confirmed orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays).
  • Bulk and private labelling orders may require additional processing time, depending on customization requirements.

3. Estimated Delivery Time

  • Local & Nearby Districts (Uttar Pradesh): 2–4 business days
  • Within India: 4–8 business days
  • Remote locations may take a few extra days depending on courier service availability.

4. Shipping Charges

  • Shipping charges are calculated based on order weight, size, and delivery location.
  • Any applicable charges will be displayed at checkout before payment.
  • Free delivery may be offered on select orders, promotions, or bulk purchases.

5. Bulk & Commercial Orders

For restaurants, catering services, retailers, and distributors:

  • Delivery will be arranged via logistics partners or direct transport services.
  • Freight charges and timelines will be discussed at the time of order confirmation.

6. Order Tracking

  • Once shipped, you will receive a tracking ID via email or WhatsApp/SMS.
  • You can track your order through our courier partner’s website or by contacting our customer service team.

7. Delays in Delivery

While we aim to deliver on time, delays may occur due to:

  • Unforeseen weather conditions
  • Remote delivery locations
  • Transport or courier strikes
  • High demand during festive seasons

We will keep you informed of any significant delays.

8. Damaged or Missing Items

If your package arrives damaged, tampered, or missing items:

  • Notify us within 48 hours of delivery.
  • Share clear photos/videos of the packaging and product.
  • We will arrange a replacement or refund as per our Return & Refund Policy.

9. Contact for Shipping Queries

For shipping-related questions, please reach out to:

📞 Phone: +91 63985-85138 | +91 96909-30877
✉ Email: info@anndatamills.com | abm@anndatamills.com